Thursday, May 22, 2008

Edward Jones - BusinessWeek customer service ranking

February 2007

The global financial-services firm Edward Jones is the highest-ranking brokerage firm
on BusinessWeek magazine's first-ever ranking of “Customer Service Champs.”

The St. Louis-based firm ranked No. 6 among 25 national and international companies that -- according to the magazine's March 5 edition -- are the "best providers of customer service."

The BusinessWeek list ranks the best providers of customer service, and digs into the techniques,strategies and tools they use to deliver great service, according to the magazine.

"Edward Jones ranked 50 points higher than average full-service brokers overall," the magazine reported. "Their financial advisors, which received high marks for knowledge levels, scored 11.9 points higher than the industry average."

Said James D. Weddle, managing partner of Edward Jones. "It's another reflection of our commitment to providing outstanding service to our clients, the true judges of service quality."

To launch the process, BusinessWeek created a list of companies based largely on brands in J.D.Power & Associates' database. In addition, the magazine polled 3,000 of its readers, generating a pool of names most associated with treating customers well. J.D. Power then surveyed customers about the brands that were nominated by readers but not already in its database.

In addition to the BusinessWeek accolades, Edward Jones ranks highest in full-service investor satisfaction for the second consecutive year, according to the J.D. Power and Associates 2006 Full Service Investor Satisfaction Study(SM). The firm ranked highest by J.D. Power and Associates in 2005, and highest in 2002, when the study began. Recently, Edward Jones in Canada announced the firm's highest ranking in J.D. Power and Associates' Canadian study.

Raymond James Financial was ranked 16th in the list.

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