HRM Issues at Edward Jones

http://www.hrmreport.com/pastissue/article.asp?art=270151&issue=203


Edward Jones is the retail brokerage firm with the heart of gold. For the eighth year, the financial-services firm Edward Jones was named one of the 100 Best Companies to Work For in America by Fortune magazine in its annual listing of 2006(ranking 29th overall).

Like its customers, its employees tend to stay with them for years. Keeping hold of their staff is clearly an important factor – but how do they manage it so successfully?

In locating employees from the communities they eventually serve, the majority of financial advisors employed by Edward Jones come from different industries, very few of them transferred from other brokerage firms.

The typical employee, “those individuals who are looking to come in for two years to get experience and increase their market value” as Scott deems them, don’t fit at Edward Jones.

Long-term commitment and investment is the core of what we’re looking for. Individuals who respect our history, have a clear understanding of who our clients are, and are looking for long-term commitment are those who are welcomed at Jones.”